QUESTIONS WE GET A LOT
Where are you based?
Vintage Selectors is based in The Netherlands, Amsterdam.
I want to contact you, how can I get to you?
No worries! We are contactable through our mail: firstname.lastname@example.org
I emailed customer service, how long will it take them to respond?
For email, expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.
Will you restock sold out items?
All our items are unique and can not be restocked after being sold out. We advise you to keep an eye on our social media pages and sign up for the newsletter to receive notifications about similar items!
QUESTIONS ABOUT PAYMENT
What are the Payment methods ?
On the Vintage Selectors webshop we offer one payment method right now. We accept secure payment through IDEAL.
Is it safe to pay with iDEAL?
Yes, all payments on the Vintage Selectors webshop are made possible by Mollie. They are a familiar partner in payment systems for many large international webshops. They make sure that your transaction is done safely. When the payment is received, the order will be taken into production directly and the normal delivery times can be held into account. If you have more questions about the security of Mollie, please visit www.mollie.com.
QUESTIONS ABOUT SHIPPING & ORDERING
Do you ship internationally?
Currently we do not ship internationally. Perhaps in the future :).
How long will it take before I receive my order?
When placed an order online, we strive to get your purchase at your home as soon as possible.
How do I track my order?
Once your payment is finalized and your order has been processed, you will receive automatically information about your order.
Hey! I haven’t received my order yet, what shall I do?
Please just contact us at email@example.com. We are more than happy to update you on your order and the estimated delivery date.
Can I send my order to two addresses?
No, we do not offer an option to deliver at two addresses. We would advise you to make separate orders for separate shipping locations.
QUESTIONS ABOUT RETURNS & REFUNDS
How do I return or exchange my product(s)?
To return a product simply contact our customer service team at firstname.lastname@example.org. Please quote your order number and explain the reason for the exchange and our team will be delighted to help.
Can I return my products at all times?
If you are not satisfied with your purchase, you can return or exchange your purchased items within 14 days of your delivery date. After this period, the purchase is considered final
How long will it take to receive my refund?
Once we receive your package you will be refunded the purchase amount, excluding delivery costs, within 10 working days.
I have send a return, but did not receive the amount on my bankaccount yet?
Please contact us via e-mail: email@example.com
I have placed an order during the sale. Can I return my order?
All orders placed during sale or discount are final and are therefore not possible to be returned.
I am missing an item in my received order. What now?
Don’t worry if you have an item missing in your received order. Just contact us at firstname.lastname@example.org.